Shipping Policy
About Shipping your Order:
Please allow between 15-45 days for your order to be received. If more than 45 days have passed please email us at info@be-famous.app or to the WhatsApp number +57 300 771 6090 to review the status of your order. Refunds will be handled through email if necessary.
Returns or Refills.
Our policy lasts 180 days. If 180 days have gone by since your order was received, we also offer refund if you did not received your promotion and you desire to cancel it.
To be eligible for a return or Refill, your number of views on the video was promoted needs to be under the goal was agreed at the moment we start the publicity.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@be-famous.app